Privacy Policy

By visiting our website or mobile app and/or registering as one of our subscribers, you consent to us collecting, storing, using, and, where applicable, transferring your personal information in accordance with this Privacy Policy.

If we decide to change this Privacy Policy, we will post those changes on our website.

In order to provide the best level of service, we may collect and store:

• Information you provide during sign-up and onboarding.
• Information submitted when you purchase, transfer, cash-in, cash-out, top up, save, invest, or use other wallet and platform services.
• User preferences and settings.
• Information about your use of the site, app, and portal.
• Information about your mobile device and browser.
• Identity and verification information required to comply with FICA and KYC obligations.
• Personal details such as first name, surname, ID number, passport number, or asylum seeker number.
• Contact details including mobile number, email address, and IP address.
• Geographic information using GPS functionality where applicable.
• Facial recognition, biometric scans, or similar verification information where required for security and verification purposes.
• Transaction history and related financial information.

We may use your information in the following ways:

• To present content from our site in the most effective manner.
• To provide customer service and support.
• To notify you of important changes or updates.
• To provide suitable products and services to you.
• For internal marketing and demographic analysis to improve our service.
• For marketing communications from us, where lawful. You may opt out of such marketing communication.
• To identify and verify your identity as required by FICA and to perform risk-based checks to prevent fraud, money laundering, bribery, corruption, and terrorist financing.
• To verify your personal details with the South African Department of Home Affairs or a third-party data bureau.
• To screen against Anti-Money Laundering (AML) and Terrorist Financing (TF) databases when required.

You may receive invitations to buy goods, services, taxi tickets, or other related products. You may unsubscribe from these invitations at any time.

Mzazela Finance Corporation may send customers and subscribers SMS or WhatsApp messages that include transaction information, savings balance information, sales receipts, authentication messages, payment confirmations, and other informational notifications.

If you block these messages, Mzazela Finance Corporation shall not be liable to resend them. These messages may not be marketing material, but operational, authentication, notification, or informational messages related to your payments and use of the platform.

All information you provide to us is stored on secure servers. Payment transactions are encrypted using SSL technology. Where we have provided you with a password, PIN, or access credential, you are responsible for keeping it confidential.

Appropriate security measures are adopted to protect your information from access by unauthorised persons. We strive to protect your personal data against loss, misuse, unauthorised access, disclosure, alteration, and destruction.

Your personal and transaction information will be retained for as long as your account is active.

In accordance with Section 23 of FICA, we are legally required to retain certain records for at least 5 (five) years after the termination of our business relationship with you.

Once the required legal retention period expires, your data will be securely destroyed, anonymised, or de-identified where appropriate.

We may disclose your personal information in the following circumstances:

• To our suppliers and service providers where disclosure is necessary to process your order or provide you with a service.
• Where required by law, regulation, subpoena, or court order.
• Upon the sale, transfer, or restructuring of the business.
• To any person where disclosure is necessary to enforce our rights under this Privacy Policy or our Terms and Conditions.
• To the Financial Intelligence Centre (FIC) where activity is suspected to be linked to money laundering, terrorist financing, or unlawful conduct.
• To banks, regulators, payment processors, card associations, merchants, or third parties legally entitled to receive such information under FICA, AML, TF, or other applicable laws.

Other than as expressly set out in this Privacy Policy or as otherwise required or permitted by law, we will not share, sell, or distribute your personal information without your consent.

Our website or mobile app may contain links to websites operated by third parties, including suppliers and partners.

Mzazela Finance Corporation, its TPPP, and partner banks do not accept liability or responsibility for the privacy practices, content, or operation of those third-party websites.

You may request access to your personal data at any time.

We reserve the right to request proof of identity and, where legally permissible, to charge a reasonable administration fee for certain requests.

You may request correction or deletion of your personal data. However, due to legal, regulatory, and financial compliance obligations, certain information such as transaction history, payment records, and related financial records cannot be deleted where retention is required by law.

We may be able to delete non-essential data such as profile details, contact preferences, and similar information not required for legal or financial purposes.

If you wish to request deletion of eligible data, you may contact our support team at support@mzazelafinance.com.

If you are dissatisfied with how we handle your personal information, you may lodge a complaint with the South African Information Regulator at POPIAComplaints@inforegulator.org.za.

You acknowledge that Mzazela and its processing partners operate under a bank sponsorship and regulated financial-services environment. You agree to provide all information and documentation reasonably required under anti-money laundering, anti-bribery, corruption, counter-terrorist financing, and related legal obligations.

We may disclose your information to banks, regulators, the TPPP, and other authorised third parties where required by law or necessary to comply with FICA, AML, TF, and related obligations.

If your information is flagged as high-risk, suspicious, unverifiable, or non-compliant, we reserve the right to refuse access to the service, suspend your account, or terminate your access.

For queries or support, please contact us using the contact information provided on our website.